Select Client Service

Description:

Why we’ll love You: .

• Level 2 General Insurance License for BC
• Minimum 3 years general insurance experience
• Strong knowledge of Personal Lines products, particularly related to High Value Home Owners products
• Strong knowledge of ICBC, experience with private auto products an asset
• Ideally working towards CAIB or CIP designation

Once here, you'll:

• Engage with clients to determine their insurance needs and provide expert advice to ensure their best insurance coverage and protection.
• Build and maintain strong client relationships through continuous service excellence and proactive contact via phone, letter, email and in-person visits where required.
• Develop new business opportunities by securing expiry dates and cross & up selling personal insurance products.
• Prepare and present proposals for new business opportunities.
• Support clients in the claims process while obtaining and communicating accurate information regarding the claim to the claims department.
• Proactively manage and process policy renewals on a timely basis and maintain high levels of client retention.
• Employ expertise in the use of software and applications to issue and renew policies and provide professional documentation.
• Collaborate with Commercial Account Managers and Commercial Account Executives to provide a holistic customer service experience .
• Coordinate ICBC transactions including new plates, transfers, cancellations and endorsements.
• Respond to client enquiries within 1-2 hours and outside of typical business hours where necessary.