Salsify Services Manager

Description:

Flywheel is looking for a Salsify Services Manager to lead a team of Solutions Architects responsible for executing Salsify services for customers. The manager will drive revenue growth for Salsify support services, contribute to department and organizational initiatives, and act as a subject matter expert in Salsify services.

Key Responsibilities:

1. Strategy & Revenue Growth:

   • Develop and execute strategies to drive revenue growth for Salsify services, including new business and expanding existing contracts.

   • Act as a key technical resource in pre-contract support, addressing client inquiries and technical requirements.

   • Assist in contract negotiations, reviewing terms and providing insights.

2. Client Support & Relationship Management:

   • Foster strong relationships with clients and provide guidance for Salsify client escalations.

   • Collaborate with Salsify to enhance team performance and identify new capabilities.

   • Track progress and utilization of client contract hours and ensure fulfillment.

3. Leadership & Team Management:

   • Lead a team of solutions architects by setting performance expectations and providing regular feedback.

   • Manage onboarding and ongoing training for new hires, developing skills in Salsify services.

   • Support team capacity planning, workload tracking, and hiring requests.

4. Process Improvement:

   • Lead continuous improvement initiatives within your area of ownership.

   • Identify opportunities to streamline processes and drive efficiency.

Qualifications:

• 3-5 years of experience managing Salsify clients and relationships.

• Experience leading high-performing teams with coaching and feedback skills.

• Ability to work cross-functionally with both technical and non-technical teams.

• Exceptional communication, presentation, and organizational skills.

• Strong critical thinking, conflict resolution, and problem-solving skills.

• Experience in eCommerce, digital marketing, or CPG is considered an asset.

Benefits & Working at Flywheel:

• Competitive rewards package and career growth opportunities.

• Flexible vacation time and great learning & development opportunities.

• Parental leave and volunteering opportunities.

• Inclusive culture with a focus on supporting diverse teams.