Description:
Reporting to the Salesforce Platform Manager, we are looking for a Salesforce System Administrator, who is responsible for maintaining and optimizing the integrity and quality of Bell Canada’s CRM system, Salesforce.com. This individual is driven to deliver key functionality within day-to-day operations and successful delivery of enhancements and upgrades
Key Responsibilities
- Serve as part of a team of system administrators for:
- Handle all basic administrative functions within Salesforce, including user support, workflow builds, process automation, build custom apps, and objects
- Support day to day operations via problem analysis & troubleshooting
- Complete new configuration requests, ranging from simple to complex
- Work with cross-functional stakeholders to develop processes to support administrative, development and channel activities
- Act as a liaison between users, vendors, and application teams
- Complete regular internal system audits and prepare for upgrades
- Process & configuration documentation
- Proactive Problem-Solving: Identifies critical needs and takes decisive action to address them effectively and efficiently.
- Innovation and Continuous Improvement: Actively seeks and implements new ideas and innovative solutions, proactively exploring new areas and opportunities for growth.
- Customer-Centric Approach: Demonstrates a deep understanding of customer needs, anticipating and exceeding expectations to drive customer satisfaction.
- Analytical and Solution-Oriented: Masterfully applies systematic problem-solving methodologies to complex challenges, consistently delivering effective solutions.
- Learning Agility and Continuous Development: Proactively investigates mistakes, fosters a culture of learning from experience, and actively seeks opportunities to expand skills and responsibilities.
Critical Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- 3+ years of relevant work experience in Salesforce.com software development
- Required Certifications: Administrator (ADM201 & ADM211)
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content
- Good understanding of Salsforce.com best practices
- Ability to meet deadlines, handle and prioritize simultaneous requests
- Ability to manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Excellent problem-solving and analytical skills.
- Strong communication and leadership skills.