Description:
We are seeking a talented and driven Salesforce Platform Lead to join our growing Business Technology (BT) team. This role will interact with our Sales business leaders and stakeholders to analyze current process pain-points, proactively propose solutions, challenge existing processes, and bring fresh ideas and insights to ensure CRM processes are streamlined, efficient and automated to support scale. This role will work on understanding and analyzing business requirements and design scalable solutions to meet their business objectives.
As the lead for the Sales domain, you will also manage a team, develop them as technical experts for the products they support, help plan and manage the workload for the teams, build relationships with the global sales technology users / stakeholders and other business groups as enumerated above.
Your Key Responsibilities
- Deliver across a program of both continuous improvement and enterprise-wide CRM projects that support Sales
- Develop end-to-end solutions by a thorough analysis of business processes, key program objectives and KPIs
- Maintain a keen focus across the critical CRM/ERP integration landscape (CRM to SAP middle-tier), fully understanding the needs of Finance from a CRM data and reporting perspective
- Collaborate with senior business partners, cross-functional Scrum teams, data stewards, project management, prioritization councils, procurement, IT security, SOX (and more) to ensure both the long-term viability of the platform and its alignment to evolving business objectives
- Conduct a rigorous prioritization of initiatives with key stakeholders (cost-benefit analysis) towards the goal of gaining mutual agreement on the most impactful changes
- Oversee system compliance with regulatory controls such as SOX and Data Privacy, and internal security policies
- Ensure alignment of priorities, helping unblock issues, and managing escalations
- Maintain a keen eye on platform usage and adoption metrics to measure success
- Cross-Functional Collaboration:
- Partner with marketing, sales, and BT teams to develop strategies that support both marketing and sales objectives.
- Ensure marketing initiatives are aligned with sales needs and workflows, improving the overall customer experience.
Your Skills And Experience That Will Help You Excel
- In-depth understanding of Salesforce
- Strong understanding of the Lead to Order cycle (Opportunity pipeline management and Contract Lifecycle Management) as well as Order to Cash processes (integrations with ERP)
- Strong analytical and problem-solving skills, team building skills and presentation skills
- Ability to work under pressure to tight deadlines across a diverse project portfolio, with a sharp focus on the incremental delivery of business value
- 360-degree view across System and Application Architecture, Data Architecture, Integration Architecture and Development & Deployment Architecture
- Strong analytical, problem solving and team building skills, attention to details, ability to prioritize and plan effectively, initiative to follow through on directives, and knowledge and sensitivity to global partners/cultures/norms
- Excellent communication and interpersonal skills to work effectively with both technical teams and business stakeholders.
- Advanced framing skills for presentation & communication at all levels of the organization
- Salesforce Architecture certifications. CTA is a big plus.