Description:
Perform SalesForce.com and related third-party software administration tasks including:
- Serve as an administrator of the SalesForce.com application
- Work with internal customers to identify business process and system issues and potential enhancements
- Manage security, users, roles, profiles, groups, queues, and other setup options
- Regularly perform database de-duping and cleanup procedures
- Manage processes to promote system changes into production upon completion of appropriate change management and org readiness activities
- Prepare data files and upload the data into SalesForce.com
- Work with internal stakeholders to ensure that the configuration effectively supports business requirements
- Respond to daily production tickets in a timely manner
- Support and troubleshoot integrations between SalesForce.com and other Enterprise systems
What It Takes:
- BS degree in Computer Science or a related field
- Salesforce Admin certification
- 4+ years of experience as a SalesForce.com administrator/super user
- Experience aligning business applications with complex business process requirements
- Excellent customer service skills with strong written, verbal and listening communication skills
- Proficiency in utilizing Microsoft Office Word and Excel
- Strong analysis and decision-making abilities, including problem-solving
- Strong sense of ownership and desire/ability to exceed expectations
- Ability to manage multiple projects and work on tight deadlines
- Ability to understand and act in accordance with the corporate and team mission, values and principles
- Working knowledge of ITIL/ITSM software packages
- Excellent written and oral communication skills
- The ability to work independently and as part of a team