Sales Development Representative

Description:

The Sales Development Representative (SDR) serves as the voice of Clutch for customers looking to buy or sell their vehicles. This role focuses on outbound and inbound communications to educate and assist customers through the Clutch process.

You’ll play a key role in connecting customers to Clutch’s innovative platform, delivering a premium and frictionless car-buying and selling experience.

Key Responsibilities:

• Proactively contact potential customers via warm calls, emails, and SMS to assist in selling their car to Clutch

• Handle inbound calls from customers interested in buying vehicles

• Educate customers about Clutch’s process and guide them through their first steps

• Record customer interactions and update all details in CRM (HubSpot)

• Collaborate with internal teams to ensure a smooth and efficient experience

• Communicate the unique advantages and excitement of Clutch’s online automotive model

Qualifications:

• 1–2 years of sales or customer service experience (required)

• Strong communication and organizational skills

• Comfortable working in a fast-paced, multi-tasking environment

• Passion for cars and enthusiasm for disrupting the traditional automotive industry

• Self-starter attitude with a drive to exceed goals

• Attention to detail and commitment to delivering exceptional customer experiences

• On-site attendance required (Mississauga facility)

• Weekend availability required

Why You’ll Love Working at Clutch:

• Autonomy & ownership over your role and outcomes

• Competitive base salary + strong incentive plan

• Extensive growth opportunities within a rapidly scaling company

• Health and dental benefits

• A culture that’s collaborative, innovative, and inclusive

Additional Information:

• Workplace Type: On-site (Mississauga, ON)

• Job Level: Entry to Mid-level (SDR role)

• Company Founded: 2017

• Region Serviced: Ontario, NB, NS, PEI