Sales Associate

Description:

Talbots, a leading omni-channel specialty retailer of women’s clothing, shoes, and accessories, is seeking a Sales Associate for its Market Mall location in Calgary, AB. Founded in 1947, Talbots is renowned for modern classic style that blends timelessness with contemporary trends, fine craftsmanship, and exceptional service. As part of Talbots’ inclusive culture, this role offers opportunities for growth, training, and career development in retail fashion.

The Sales Associate will be responsible for delivering an exceptional customer service experience by styling clients, promoting the brand, and fostering lasting customer relationships. The role requires someone who is passionate about fashion, goal-oriented, and thrives in a team-driven environment. Associates will support the management team in growing store business, achieving sales and service metrics, and executing operational tasks.

Key Responsibilities:

• Provide personalized, meaningful customer experiences that promote Talbots’ products and strengthen client relationships.

• Actively support the management team in driving store sales and growth.

• Utilize service enhancers such as Concierge to improve client engagement and loyalty.

• Manage multiple customers simultaneously, multitasking in a fast-paced retail environment.

• Stay up-to-date on fashion trends and new arrivals to deliver informed styling advice.

• Use product knowledge to create coordinated outfits and recommend complementary items.

• Achieve key performance metrics including sales goals, client outreach, appointment setting, and Talbots Classic Awards program.

• Participate in training opportunities, accept coaching, and apply feedback to improve performance.

• Assist in operational duties such as order fulfillment, replenishment, and recovery.

• Ensure visual merchandising aligns with Talbots’ modern classic aesthetic.

Who You Are:

• Passionate about fashion, styling, and customer relationships.

• Strong communication skills with integrity and professionalism.

• Ambitious and motivated to achieve both individual and team goals.

• Tech-savvy with the ability to use computers, iPads, and handheld systems.

• Highly organized, adaptable, and comfortable working in a dynamic retail environment.

• Physically capable of climbing ladders, standing for long periods, bending, reaching, and lifting up to 40 lbs.

• Flexible schedule availability (15–20 hours per week, including evenings, weekends, and holidays).

• Values inclusivity, teamwork, integrity, and community – aligned with Talbots’ “WE CARE” values.

What Talbots Offers:

• Career growth opportunities with training and development beyond the role.

• Incentive opportunities to reward performance.

• Comprehensive benefits packages for eligible part-time employees.

• Generous employee discounts: 50%, 60%, and 70% off Talbots and Haven Well Within merchandise.

• Perks including referral incentive programs and discounts on travel, shopping, and entertainment.