Sales Advisor

Description:

Holt Renfrew, a leading name in luxury retail, is seeking a highly motivated Conseiller(ère) à la vente (Sales Advisor) to join their team in Montreal, QC. This position offers an inspiring, fashion-driven environment with opportunities for professional growth and continuous learning. As a Sales Advisor, you will be responsible for building long-term, loyal client relationships, driving sales, delivering exceptional customer service, and contributing to the store’s overall success.

The role is commission-based, offering high earning potential directly tied to your sales performance. You will also play an active part in visual merchandising, client follow-ups, and personalized customer engagement while staying updated on fashion trends and leveraging digital tools to enhance customer relationships.

Key Responsibilities

• Deliver exceptional and consistent customer service to all clients.

• Achieve and exceed sales and service goals.

• Build and maintain a loyal client base by acquiring new clients and nurturing existing relationships.

• Attend all training sessions, including product information, vendor sessions, and in-house workshops.

• Perform visual merchandising, price adjustments, and other sales-supporting tasks.

• Regularly communicate with personal clientele via phone, email, or mail about store events, product requests, and follow-ups.

• Address customer service concerns promptly and collaborate with the sales management team when necessary.

• Ensure compliance with privacy, health and safety, and cybersecurity regulations.

• Leverage Holt Renfrew 360 application to provide tailored recommendations based on customer purchase history and preferences.

• Stay informed about new product deliveries and emerging fashion trends to maximize sales opportunities.

Qualifications & Skills

• Minimum 4 years of experience in a commission-based sales environment.

• Proven track record of achieving and exceeding sales quotas.

• Flexible schedule availability, including evenings, weekends, and holidays.

• Strong teamwork and collaboration skills.

• Proficiency in leveraging social media platforms to build a personal fashion brand and attract new clients.

• Ability to use multiple digital tools and channels for client acquisition and engagement.

• In-depth knowledge of current and emerging fashion trends.

• Strong product knowledge across multiple merchandise categories.

Benefits

• Competitive total compensation with commission-based earnings.

• Generous employee discount.

• Pension plan.

• Health & dental benefits.

• Tuition assistance.

• Continuous learning and professional development opportunities.