Description:
As a Consultant, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. Collaborating with customers across all industries, you will lead efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities, to ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality, customer satisfaction, on-time delivery, and utilization.
Responsibilities Include, But Are Not Limited To
- Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
- Manage customer and internal project team relationships, and communication throughout project ensuing the customer and internal project team is kept up to date on the status of projects or tasks.
- Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements.
- Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers’ needs and project goals.
- Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
- Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing.
- Develop and deliver onsite or remote customer-specific training programs during the project implementations.
- Assists Support teams with resolution of customer configuration defects.
- In-frequent travel (up to 20%) to customer sites
Who will you be working with?
- This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting.
- You will have access to the entire Global Services community for support, consisting of incredibly talented, Peers, Project Managers, Solution Architects and Subject Matter Experts.
- A tenured member of the team will be your dedicated Intelexian mentor, for the duration of your onboarding.