Return To Work Specialist

Description:

The Workplace Safety and Insurance Board (WSIB) is one of North America's largest insurance organizations, providing wage-loss benefits, medical coverage, and return-to-work support for workers injured or ill on the job. Serving over five million people in 300,000+ Ontario workplaces, WSIB promotes early, safe, and sustainable return-to-work outcomes, backed by comprehensive health, safety, and insurance solutions.

Job Summary

The Return to Work Specialist leads and coordinates return-to-work (RTW) activities for at-risk cases to ensure suitable and sustainable outcomes. The role involves developing customized RTW plans, addressing barriers, and facilitating accommodations for injured or ill workers while educating employers and employees on their rights and responsibilities.

Key Responsibilities

• Lead RTW planning and coordination using a customer-centric approach.

• Conduct assessments and identify obstacles to return-to-work, recommending tailored interventions.

• Develop, implement, and monitor RTW plans, including accommodations and vocational rehabilitation.

• Educate workers and employers about RTW processes, policies, and legislative obligations.

• Facilitate workplace meetings, mediate disputes, and resolve barriers to RTW.

• Liaise with healthcare providers, internal teams, and external partners to drive outcomes.

• Maintain accurate documentation of RTW activities and compliance with WSIB protocols.

• Obtain Certified Disability Management Professional (CDMP) certification within three years (if not already held).

Qualifications and Skills

• Education: University undergraduate degree in a relevant discipline (or equivalent via education/experience 2:1 equivalency).

• Experience: 1–3 years in return to work, disability management, vocational rehabilitation, alternate dispute resolution, or clinical rehabilitation.

• Licenses: Valid Ontario G class driver’s license (or Class 5 for Quebec).

• Certification: CDMP designation (or willingness to obtain within three years).

• Strong communication, negotiation, and case management skills.

• Knowledge of disability management principles, AODA compliance, and RTW best practices.

Compensation and Benefits

• Competitive salary (starting from $97,184.05).

• Defined benefit pension plan.

• Comprehensive health and wellbeing benefits.

• Hybrid work model (home, office, and field).

• Bilingual positions may receive a language bonus.

Equity, Diversity, and Inclusion

WSIB is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds including women, Indigenous peoples, persons with disabilities, and members of visible minorities. Reasonable accommodations are available throughout the recruitment and employment process.

Additional Information

• Criminal record name check may be required as a precondition of employment.

• Applicants must disclose any potential conflicts of interest (e.g., political activity, directorships, outside employment, personal relationships with WSIB employees).