Retention & Engagement

Description:

As a Senior Product Manager, you will drive the vision, strategy, and execution of engagement and retention initiatives for Super+ Travel members. You’ll lead a cross-functional Mission-Aligned Team (MAT) and take accountability for the customer experience, product roadmap, experimentation, and stakeholder management. The role involves designing impactful retention strategies, optimizing engagement, and continuously evolving the Super+ membership experience.

Key Responsibilities:

• Drive outcomes by setting and delivering on OKRs for the MAT.

• Lead cross-functional MAT team (Engineering, QA, Design, Growth, Operations).

• Own product roadmap from end-to-end, from definition to execution.

• Define product features, write PRDs, and design experiments.

• Use experimentation and data analysis to validate hypotheses and inform decisions.

• Influence stakeholders including executives and team leads.

• Ensure customer needs are met with high-quality product experiences.

• Build customer empathy through research, engagement, and QA.

Qualifications:

• 3+ years of experience in B2C product management.

• Experience executing product roadmaps, launching experiments, and scaling features.

• Data-driven analytical thinking with strong project management skills.

• Strong written, oral, and presentation communication skills.

• Ability to thrive in ambiguity and take ownership with a bias for action.

• Experience optimizing retention and engagement for membership programs is highly preferred.

Desired Characteristics / Nice-to-Have Skills:

• Collaborative across cross-functional teams (growth, design, engineering, data, UXR).

• Experience taking products from 0→1 and scaling from 1→100.

• Strong growth mindset and humble leadership style.

• Able to operate both at strategic and executional levels.

Additional Requirements:

• Remote-first flexibility: work from anywhere in Canada.

• Eligible to work in Canada or the relevant country of application.

• Accommodations available upon request throughout the selection process.

Benefits / Perks:

• Remote-first work with flexible hours.

• Unlimited PTO and company-wide recharge days.

• Weekly UberEats credits and travel discounts.

• Generous parental leave and flexible return-to-work plan.

• Competitive salary, equity options, and top-tier benefits from day one.

• Wellness budgets, personal development funds, and team-level learning resources.