Description:
The Relationship Manager ensures a 100% fill rate for Staff Shop, cementing our reputation as the industry leader in Client and Candidate experience through active engagement in continuous value-adding communication with both Clients and Employees. The Relationship Manager contributes to Client and Employee satisfaction, supports recruitment efforts, and plays a key role in maintaining compliance with staffing processes. By implementing customer-focused strategies and leveraging innovative approaches, the Staffing Concierge enhances performance metrics and actively contributes to the organization's commitment to being a service-oriented industry partner.
Responsibilities
Employee & Client Experience Management:
- Respond promptly and effectively to inquiries and act as a central communication liaison between Clients, Candidates and Staffing Managers.
- Promptly address and resolve concerns or issues affecting Candidates in the recruitment process or Employees on or off of assignments.
- Proactively manage Employee adherence to assignment details and attendance policies, working with Staffing Managers to ensure a high touch to preparing Employees for each placement
- Regularly survey Candidates and Employees for feedback and develop measures for process improvement
- Share relevant information with clients and candidates, anticipate their needs, and communicate proactively.
- Communicate with Clients on behalf of the Company, checking in on placements, requesting feedback and reviews, and identifying opportunities for business development.
- Collaborate with account managers to contribute to client retention efforts and tailor services to meet unique needs.
Talent Acquisition And Recruitment Coordination
- Champion innovation in Candidate engagement and attraction, leveraging cutting-edge approaches in job posting, advertising, and networking to consistently attract top-tier talent.
- Respond with urgency and flexibility to incoming orders, sourcing, screening and interviewing Candidates for placement across a wide range of job categories
- Represent and build awareness of the Staff Shop brand, Mission, Vision & Values through interviews, onsite presence, job fairs and other recruitment events.
- Ensure compliance with all Regional, Provincial and Federal laws and regulations while effectively managing hiring, terminations, performance management and health and safety issues of employees, through a lens of kindness and respect.
Crisis Management And Relationship Building
- Handle urgent matters and emergencies with swift resolution, collaborating with internal teams.
- Navigate and resolve conflicts diplomatically, embody the firm's values, and collaborate cross-functionally.
- Foster a sense of community among the staffing workforce and act as an advocate for Clients and Candidates.
- Implement initiatives for Client appreciation, Candidate recognition, and social responsibility.
TASKS & TIME ALLOCATION
- Weekly planner must be completed weekly and used throughout each day
- 30% Sourcing, screening, interviewing and placing talent (email, video meetings, phone calls, ATS, job boards)
- 30% Proactive and reactive Employee communication, guidance, de-escalation and issue resolution (text, email, video meetings, phone calls, productivity tools)
- 30% Client check-ins and relationship management, business development, lead generation (email, CRM, online resources)
- 10% Event coordination and oversight (on-site Client visits, local, national and international travel)
Foundational Competencies Required To Work At Staff Shop (leapss)
- Lifelong Learner (humble; hungry to upskill; never complacent; documents and integrates new knowledge effectively; coachable; teachable; seeks mentorship)
- Effective Communication (emotionally intelligent; professional; persuasive; persistent; strategic and accurate verbal and written language)
- Accountability (unwavering integrity; honest; takes ownership; gives, receives and actions feedback; apologizes and forgives, perseveres, contributes as a member of a whole - not as an individual)
- Problem Solver (solutions oriented; results driven; creatively and independently overcome obstacles; confident and optimistic with embracing challenges)
- Strategic Focus (master of time management, or we as call it “focus management”; capacity builder; prioritizes revenue generating activities effectively; consistently produces high-quality work)
- Servant Leader (relationship builder; emotionally intelligent, outward focused; leads by example; vulnerable; gracious; fosters valuable collaboration; contributes to team synergy and morale)