Description:
We are now hiring a Regional Customer Service Coordinator for our Mississauga, Ontario terminal!
Shift Details: Days, Monday-Friday 7:30 a.m. – 4:00 p.m.
Responsibilities:
- Booking delivery appointments for several Erb delivery terminals in Ontario and Manitoba.
- Arranging full loads and full loads appointments for several Erb Terminals.
- Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals.
- Ensure customer/shippers are kept informed (follow up) on loads.
- Communicate any supplemental billing i.e., additional detention charges, holding charges to the Billing Department.
- Customer communication: Follow up regarding specials, rates, and equipment and delivery schedule.
- Work with 3rd party Logistics systems i.e., C3, Retail Link, BluJay etc.
- Pass on any feedback to Load Coordinator to drivers or customers not adhering to Customer Service or Appointment policies and procedures.
- Have a complete understanding of the policies and procedures of the Customer Service department and appointment booking.
- Communicate effectively with other departments as it relates to the Customer Service or Appointments.
- Assist other team members when required.
- Special projects as assigned by Load Coordinator.
- All other duties as required.
Qualifications:
- Excellent keyboarding skills, accurate with details and have knowledge of Erb Operations.
- Understanding of AS400
- Previous experience in the transportation industry preferred.
- Ability to handle difficult situations with both internal and external customers.
- Have strong investigative skills.
- Commitment to customer satisfaction and customer focused.
- High level of personal energy and willingness to take the initiative to make Improvements and resolve issues.
- Ability to work with minimal supervision.
- Good organizational skills, time management and the ability to multi-task
- Pleasant telephone manner and good attitude
- Willingness to learn all aspects of the Customer Service Department
- Ability to work as a team player.
We Offer:
- Top industry wages
- Early vacation bonus
- Workplace safety award program
- Group benefit package, including company matched TFSA, RESP, RRSP
- Employee Family Assistance Program
- Referral bonuses
- Employee engagement activities