Receptionist

Description:

The Salvation Army is seeking a Receptionist to provide administrative, clerical, and special project support to managers and staff. This position plays an essential role in ensuring the smooth functioning of daily operations and delivering professional, compassionate service to community members, clients, and visitors.

As part of a long-standing organization that supports millions annually, the Receptionist will uphold the values of hope, dignity, service, and stewardship while contributing to positive community impact.

Key Responsibilities:

• Draft and type correspondence, letters, and administrative documents

• Answer and screen phone calls; respond to inquiries; greet visitors

• Manage filing (electronic and physical), photocopying, scanning, and email distribution

• Build and maintain databases (volunteers, contacts, inventories, hours, etc.)

• Input and update records in S.A.M.I.S. (Salvation Army Management Information System)

• Prepare presentations, brochures, invitations, ads, and certificates

• Schedule meetings, prepare agendas, take minutes, and distribute them

• Manage calendars, travel arrangements, and reminders

• Process incoming/outgoing mail and parcels

• Order and maintain office and kitchen supplies

• Assist with paperwork for projects such as community service orders and ministry reviews

Qualifications:

• High school diploma plus up to six months of specialized administrative training

• Minimum 2 years of administrative or financial coordination experience

• Strong proficiency in Office365 (Teams, Outlook, Word, Excel)

• Experience with office equipment

• Experience in payroll systems, reporting, or childcare management systems is an asset

• WHMIS training, First Aid/CPR, and Criminal Record Check (required)

• Non-Violent Crisis Intervention Training (required)

• Valid driver’s abstract (may be required)

Desired Characteristics:

• Excellent attention to detail and accuracy

• Strong time-management and organizational abilities

• Ability to handle multiple tasks in a fast-paced environment

• Professional communication (written and verbal)

• High level of discretion with confidential information

• Strong interpersonal and customer service skills

• Collaborative, adaptable, and able to handle interruptions

• Sound judgment and effective problem-solving skills

Additional Requirements:

• Ability to sit, walk, bend, and lift up to 10 pounds

• Exposure to workplace risks such as verbal abuse, infectious diseases, and physical strain

• Must follow health and safety protocols, including universal precautions

• Potential exposure to environmental hazards (slippery surfaces, odours, etc.)