Description:
Some of your responsibilities include:
- Provide professional and pleasant customer service via email and in person
- Promote and recommend Television, Internet & Phone services
- Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
- Provide thorough explanations about billing and payment process to our customers
- Process payments
- Manage equipment pick-ups and returns
- Greet any guest or walk in customer
- Manage any deliveries to the office
- Perform other duties and general office administration tasks as required
Required Skills and Qualifications:
- 1-3 years’ experience in a customer service function
- Knowledge of computers, networking, computer components
- Grade 12 level education
You are:
- A people person, your outgoing, positive and fun personality shines through
- An excellent communicator with strong oral and written skills
- A team player but can also work independently with minimum supervision
- Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
- Highly organized with exceptional customer service skills and have a strong attention to detail
- An analytical thinker – you have the excellent ability to take initiative and prioritize
- Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment