Reception and Administration Agent

Description:

ACEF de l’Est is looking for a key team member to manage physical, phone, and email reception. This role is the first point of contact for all inquiries and plays a vital role in guiding consumers to appropriate services.

Responsibilities

• Reception and Orientation: Welcome the public and direct them to appropriate services.

• Information and Advice: Respond to inquiries related to consumer rights, debt solutions, debt collection, personal finance, and other related topics.

• Communication Management: Handle incoming calls and emails.

• Planning and Logistics: Schedule appointments, organize workshops, and coordinate tax clinics.

• Negotiation Support: Assist clients in negotiating payment agreements with Hydro-Québec.

• Administrative Management: Manage mail, sales of publications, inventory, and data compilation. Send support letters, petitions, and requests on behalf of ACEF.

Candidate Profile

• Values: Commitment to social justice, respect for individuals, independence, and engagement.

• Interests: Passion for collective rights defense, poverty issues, personal finance, and consumer rights; ability to work collaboratively.

• Personal Qualities: Organized, empathetic, good listener, team player, curious and self-driven learner.

• Skills: Strong writing and research skills; proficient in Office 365 (Word, Excel) and videoconferencing platforms; knowledge of community sector and rights defense is a plus.

• Languages: Fluent in French (spoken and written) with good spoken English.

• Education & Experience: Relevant diploma or college certificate or minimum 3 years’ experience in secretarial work, reception, or customer service.

Why Work Here?

• Social Impact: Contribute to consumer rights defense and social justice.

• Collaborative Environment: Work with a supportive and engaged team.

• Professional Development: Access to ongoing training and development opportunities.

• Competitive Benefits:

  • Start date: July 2025

  • 30 hours/week, Monday to Thursday

  • Salary starting at 28.15$/hour, depending on experience and collective agreement

  • Group insurance and retirement plan

  • Telework hour bank

  • Paid health and family-work balance leave hours

  • 3 weeks of vacation plus paid holiday during the festive season