Description:
At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?
Your Mission Compliance Visibility & Reporting
- Support the preparation and review of training compliance reporting for internal stakeholders, using information from established systems and source documentation
- Collaborate with clinic teams and internal stakeholders to validate compliance, support reporting accuracy, and assist with follow-up on identified gaps
- Prepare clear and concise status updates, summaries, and reporting outputs to support internal stakeholder awareness and leadership visibility across Clinical Excellence & Quality activities
- Identify reporting discrepancies, documentation gaps, or compliance-related risks and escalate to the appropriate stakeholders for review and action
- Support coordination of key reporting and compliance timelines, including audit activities, training deadlines, accreditation milestones, and review cycles
- Support training-related administrative processes within applicable systems and escalate data, system, or ownership-related issues to the appropriate teams
Audit Preparation & Documentation Management
- Coordinate audit file preparation by compiling, organizing, and quality-checking documentation for internal and external audits
- Maintain audit readiness checklists and support organization of document repositories aligned with current requirements
- Track corrective actions and follow-up items post-audit, and coordinate with applicable internal stakeholders to support timely resolution and closure
Process Auditing & System Reviews
- Conduct regular reviews of system-based processes to ensure accuracy, consistency, and integrity
- Review operational processes for alignment with SOPs and flag deviations for escalation
- Support identification of process gaps and contribute to solution development and continuous improvement initiatives
- Participate in testing and documentation of process improvements and system-related changes prior to implementation
Documentation & SOP Support
- Draft, format, and maintain SOPs, work instructions, training guides, and policy documents in collaboration with internal stakeholders
- Support adherence to document version control, review cycles, and distribution processes in collaboration with responsible teams
- Support the development of administrative, operational, and non-clinical documentation and process flows, as required
- Support quality team change control activities, as required
What You Bring To The Table
- Education:
- Post-secondary education in health administration, business administration, nursing, or a related field
- Experience:
- 2–4 years of experience in a coordination, quality, compliance, or administrative role within a healthcare, regulated, or clinical environment
- Experience managing and maintaining structured datasets (e.g., spreadsheets, reporting tools, or databases) involving complex, multi-variable information
- Demonstrated ability to prepare and organize documentation packages for audits, accreditation reviews, or regulatory submissions
- Experience in specialty pharmacy, infusion therapy, homecare, or a multi-site clinical environment
- Experience working with learning management systems (LMS) or compliance-related reporting platforms
- Exposure to quality management systems, ISO documentation practices, or clinical quality frameworks
- Skills:
- Strong organizational skills and attention to detail, with a demonstrated commitment to accuracy and consistent follow-through in high-volume work
- Ability to work independently on complex, multi-step administrative tasks while maintaining accuracy and meeting timelines
- Strong written communication skills, with the ability to produce clear, professional documentation, summaries, and correspondence
- Proficiency with Microsoft Office applications, including Excel, Outlook, Visio, Word, and Power BI
- English proficiency is required to effectively communicate with stakeholders
- Bilingualism (French and English) may be required for this position depending on the specific role, location, and the needs of the organization.