Description:
The Property Manager plays a key role in managing urban multi-residential properties, ensuring exceptional service and resident experiences. This position oversees daily operations, team development, and financial performance while maintaining high-quality standards. The ideal candidate thrives in a fast-paced environment, is proactive, and is committed to delivering outstanding resident service. As a leader, the Property Manager fosters strong relationships with residents, team members, and business partners, ensuring alignment with Tricon’s mission, vision, and values.
Essential Duties and Responsibilities:
Operations & Property Management
- Oversee all aspects of property operations, including team management, leasing, budgeting, forecasting, reporting, collections, renewals, contract management, expense control, hiring, and training.
- Ensure compliance with company policies, industry regulations (Ontario Residential Tenancies Act, Landlord and Tenant Board, Fire Code, etc.), and health & safety standards.
- Manage repairs, maintenance, and preventative upkeep, ensuring all work is completed efficiently and documented.
- Authorize work and purchase orders within approved limits.
- Conduct regular inspections and follow-ups to address deficiencies promptly.
- Collaborate with the Maintenance Manager on suite turnovers to ensure quality and policy adherence.
- Work with Leasing and Revenue Managers to optimize renewals and leasing strategies.
Resident Experience & Community Engagement
- Lead a customer-focused team to provide best-in-class service to residents, visitors, and contractors.
- Foster a strong sense of community through proactive resident engagement and high-quality resident events.
- Address inquiries, feedback, and concerns professionally, ensuring a positive resident experience.
- Promote a culture of hospitality and excellence among staff.
Leadership & Team Development
- Motivate and develop on-site teams and third-party vendors to achieve high performance.
- Ensure team alignment with company vision and strategy, driving innovation and accountability.
- Support staff in resolving issues and encourage collaboration across departments.
- Recruit, train, and mentor team members, fostering a positive and productive work environment.
- Engage in industry associations to stay informed on best practices and trends.
Financial Management & Performance
- Prepare and manage annual operating budgets and monthly forecasts.
- Oversee rent collection, legal processes, and financial reporting to ensure accuracy and compliance.
- Maintain detailed invoice approvals, ensuring all financial deadlines are met.
- Analyze and review operating statements, variance reports, and property performance metrics.
- Manage vendor negotiations to achieve optimal pricing and service quality.
Qualifications:
- Professional demeanor with a strong commitment to customer service.
- High integrity, discretion, and confidentiality.
- Strong conflict resolution, problem-solving, and decision-making abilities.
- Self-motivated, proactive, and adaptable to changing priorities.
- Effective communicator with excellent written and verbal skills.
- Ability to thrive in a fast-paced environment, managing multiple projects efficiently.