Ensure the property is managed in accordance with the approved business plans and within operating/capital budgets.
Work closely with the Leasing Department to manage the process for all new tenant space turnovers, move-ins and build-outs and review budgeted leasing projections to ensure expenses are allocated accurately
Provide direction to on-site staff and liaise with the Accounting Department to manage the accurate and timely processing of operating and tax expenses for the property.
Prepare and manage annual operating budgets including revenue and expense control, capital plans and report on variances.
Prepare various consolidated reports, e.g. annual budgets, monthly reports, quarterly reports, year-end adjustments, variance reports and operating cost reconciliation billings.
Review tenant billings and year-end adjustments for accuracy and conformity with lease stipulations.
Oversee A/R and ensure all rent cheques are received as per lease obligations.
Approve and receipt purchase orders based on pre-determined thresholds.
Tenant relations:
Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions, both personally and through the on-site team.
Oversee responses to after-hours tenant emergency requests to ensure the quality of service provided.
Work closely with the General Manager and Head Office to anticipate and respond to the requirements of Owners/Stakeholders.
Oversee the coordination of all tenant work to ensure compliance with building standards, including the final inspection of work.
Best in class management:
Take ownership for the application process for entering the property for consideration of awards by leading industry organizations such as BOMA and LEED for sustainability and green initiatives.
Work alongside the Operations Manager to ensure the efficient operation of the property including compliance with government regulations; achievement of life safety/maintenance standards; and, source and implement innovative operational strategies while reducing costs.
Work closely with the Operations Management Team to tender service and maintenance contracts periodically to ensure compliance with the Company’s policies.
Work alongside the Operations Management Team to implement and monitor an effective property management and building maintenance program.
Oversee the collection and review of tenant insurance certificates to ensure coverage complies with lease requirements.
Provide direction and support to direct and indirect reports to ensure the timely achievement of financial and customer service goals within prescribed policies, procedures and standard business practices.