Description:
Supervisor, Property Claims
The Opportunity
You’re a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you’ll guide a team of property adjusters through complex, high-impact moments for our members—ensuring claims are handled fairly, efficiently, and with care. You’ll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.
This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.
A Place to belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- A people-first leader who motivates, coaches, and supports a diverse team
- Calm, confident, and thoughtful when navigating escalations or high-severity claims
- Organized and adaptable, especially when volumes fluctuate during catastrophe events
- Fair and transparent in decision-making, with a strong sense of accountability
- Curious about better ways of working and open to process improvement and innovation
- Aligned with AMA’s values of integrity, respect, collaboration, and excellence
How You’ll Make an Impact
- Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance
- Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members
- Mentor adjusters through coaching, audits, and one-on-one development conversations
- Handle escalations and sensitive files with professionalism and sound judgment
- Ensure claims practices meet legislative, regulatory, and financial requirements
- Approve reserves, settlements, denials, and use of experts where appropriate
- Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
- Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
- Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service
What You Bring to the Table
- Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
- Post-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)
- Strong knowledge of property policy wordings, building construction, and claims legislation
- Experience with estimating tools such as Xactimate (preferred)
- Proficiency with Microsoft Office and insurance operating systems
- Proven leadership skills with the ability to guide teams through busy, high-pressure situations