Description:
This role is responsible for the end-to-end management of all retail training and enablement for Google Chromebook consumer partners in Canada. You will own the entire training lifecycle, from conceptualizing innovative learning solutions to delivering them in the field. The ideal candidate will develop and implement programs that boost engagement, drive advocacy, and ultimately increase sales and brand presence within the Canadian retail landscape.
The Chromebook Go-To-Market (GTM) team plays a critical role in growing the ChromeOS (Chromebook) ecosystem globally by collaborating with a variety of external Google Chromebook partners including OEMs, retailers, and other strategic partners.
Your deep expertise in Learning & Development (L&D), coupled with your proven retail consumer sales background, is essential to building a visionary training strategy and delivering educational experiences that are consistently engaging, memorable, and fun.
What’s in it for you?
- Support a world leader in technology and information products in shaping the story that OEMs, retailers, and other strategic partners perceive, learn, and how they advocate for Chrome OS
- A competitive salary along with a full benefits package including health, dental, vision, life insurance, long-term disability, and paid time off. All supplementary benefits and employment practices are in compliance with all Canadian employment laws.
Responsibilities What Will You Do?
- Strategic Planning: Develop and implement an annual, integrated retail training and advocacy plan for the Canadian market, tailored to local trends, opportunities, and business objectives.
- Content Development & Management: Collaborate with global teams and content creation agencies to tailor, localize, and develop engaging training materials (eLearnings, presentations, etc.) that are relevant for the Canadian market.
- Training Delivery: Deliver dynamic training through various forums, including train-the-trainer sessions, webinars, retailer roadshows, and other channel events. This also includes localizing and cascading global content and training programs as necessary.
- Advocacy Programs: Coordinate training events and Ambassador / engagement programs to foster positive experiences for retailer sales associates, encouraging them to drive Chromebook units in store.
- Stakeholder Collaboration: Cultivate strategic relationships and collaborate closely with internal marketing and sales teams, retail partners, and external agencies to ensure flawless execution of training initiatives.
- Field Training Support: Design, validate, and update field training resources and programs; recommended learnings and coordinate course changes, implement follow-up activities and reinforcement to sustain knowledge and skills (competency).
- Performance & Analysis: Set, monitor, and analyze key performance metrics for training programs, reporting on performance and optimizing plans to deliver on targets.
Qualifications Qualifications / Experience:
- BA/BS degree or equivalent practical experience
- 3+ years experience building and executing comprehensive, dynamic training programs, preferably in a retail and/or consumer electronics environment.
- 5-7 years of progressive professional experience in the Consumer Electronics industry, with a focus on either retail leadership, or a corporate/headquarters function directly supporting retail sales execution.
- Well versed in adult learning and blended learning methodologies
- Proficiency in instructional design, delivery, and evaluation of training solutions.
- Strong interest in consumer electronics and computing, and the technical details of these products
- Understanding of the Canadian retail landscape, and experience working with various retail partners a plus.
- Track record of effectively managing strategic partnerships with internal and external stakeholders.
- Willingness to travel up to 25% of the time
- Full professional fluency in English and Canadian French