Professional Services Delivery Coordinator

Description:

Bell Canada, one of the country’s leading telecommunications companies and one of Canada’s Top 100 Employers, is seeking a Professional Services Delivery Coordinator to join its Bell Business Markets team in Montreal.

The selected candidate will play a key role in resource coordination, project support, and operational planning for major telecommunications projects, ensuring seamless execution of installation and service delivery activities for Bell’s enterprise clients.

This position offers a remote/hybrid work arrangement and an opportunity to contribute to Bell’s mission of advancing how Canadians connect with each other and the world.

Key Responsibilities

Resource and Project Coordination

• Allocate and manage technical resources (technicians, installers, supervisors) for installation and service delivery projects based on a rolling five-week schedule.

• Work closely with project managers to resolve resource conflicts and optimize workforce utilization.

• Communicate and update weekly assignments for employees, addressing real-time scheduling adjustments such as absences or cancellations.

• Collaborate with project managers to enhance detailed activity scheduling and ensure proper coordination with other trades involved in installation projects.

Proposal and Reporting Management

• Coordinate the preparation of technical and commercial proposals to ensure all client deadlines are met.

• Assign work to design teams, monitor progress, and report weekly on proposal completion status and potential project risks.

• Produce comprehensive status reports detailing proposal metrics, progress benchmarks, and client feedback.

Administrative and Operational Support

• Support field teams with administrative tasks, including access arrangements, project order monitoring, approval tracking, and billing verification.

• Resolve client or supplier billing issues in coordination with the appropriate departments.

• Assist in process improvement initiatives and maintain alignment with Bell’s operational excellence standards.

Qualifications and Requirements

Minimum Qualifications:

• At least 5 years of experience in operations management, project management, engineering, or sales.

• Background in telecommunications (training or work experience).

• Minimum DSC or equivalent combination of education and experience.

• Experience managing client relationships in a B2B environment.

• Proficiency in Excel, JIRA, Outlook, and Word.

• Excellent communication skills in French and English.

Preferred Qualifications:

• Familiarity with telecommunications projects, including Wi-Fi, LAN, telephony, and cabling systems.

• Solid understanding of project management principles, resource allocation, and scheduling.

• Strong analytical and problem-solving skills with the ability to work under pressure and meet tight deadlines.

• Experience in business administration or project coordination is an asset.

• Knowledge of real estate or infrastructure project coordination is an advantage.

Why Work at Bell

Joining Bell means being part of a company that is at the forefront of technological innovation and digital transformation. Employees benefit from a culture that values collaboration, diversity, and professional growth.

Key Benefits Include:

• Comprehensive medical, dental, vision, and mental health coverage from day one.

• Competitive compensation and benefits package.

• 35% employee discount on Bell services.

• Access to exclusive partner offers.

• Flexible and hybrid work arrangements promoting work-life balance.

• A supportive, inclusive environment that encourages development and belonging.