Professional Services Consultant

Description:

At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role

We are looking for a passionate and experienced Professional Services Consultant to join our U.S. Infusion team. Reporting to the Senior Professional Services Consultant, you will lead the successful delivery of customer implementations and services projects. This is a key individual contributor role focused on guiding both internal and external stakeholders through critical project milestones while ensuring value-driven outcomes.

What You'll Be Doing
 

• Lead customer discovery phases, including project requirements gathering, workflow design, configuration, reporting, testing, and training
• Serve as a trusted advisor to customers and proactively manage stakeholder expectations
• Support project delivery through to go-live, ensuring scope and timelines are met
• Deliver data-driven consulting based on industry and segment best practices
• Collaborate with Account Managers on post-stabilization transitions and upsell opportunities
• Support and mentor implementation specialists across projects
• Contribute to the development of repeatable and scalable services offerings
• Provide feedback and coaching to junior team members involved in your projects
• Stay up to date on internal processes and compliance requirements
   

What You Bring to the Team
 

• 4+ years of experience in SaaS consulting/implementations
• 2+ years of leadership across complex external projects
• Bachelor's degree in a related field (e.g. Business, Health Sciences)
• Strong understanding of the AlayaCare platform or the U.S. home health care industry is an asset
• Excellent interpersonal and communication skills, including the ability to lead meetings and present to stakeholders
• Strong problem-solving ability and project management discipline
• Ability to manage multiple projects and competing priorities in a fast-paced environment
• A proactive, self-driven mindset with a passion for helping customers succeed
• Willingness to travel as needed
   

Location and Travel Requirements

AlayaCare supports a flexible hybrid working model. Employees are expected to have a regular in-office presence at their closest office location while offering flexibility for some remote work. For this position, the preferred candidate location is within the Greater Toronto Area.

Travel will be required.

Why AlayaCare?
 

• Make a positive impact on the lives of care providers and recipients
• Recognized as one of Canada's Top Growing Companies by the Globe and Mail and a Deloitte Technology Fast 50™ winner
• Equity in a well-funded, high-growth company
• Flexible hybrid work model with beautiful offices in prime locations
• Comprehensive benefits, including telemedicine
• Annual lifestyle and wellness expense program
• Parental leave top-up program
• Flexible vacation and paid volunteer time
• Career growth and learning & development opportunities
• Entrepreneurial, collaborative, and innovative work culture
• Access to employee perks and vendor discounts