Product Support Specialist

Description:

Unilever, a global company serving 3.4 billion people in over 190 countries, is seeking a Product Support Specialist for its Unilever Food Solutions (UFS) business in Toronto. UFS is the fifth largest business unit within Unilever, operating in 76 markets with a turnover of approximately €3 billion. UFS focuses on chefs and field sales to drive demand creation in a B2B food service environment. The Product Support Specialist plays a critical role in supporting customer inquiries, ensuring accurate product data flow, and enabling the sales process through digital tools and collaboration across Marketing, R&D, Manufacturing, and Quality teams.

Responsibilities:

• Ensure accurate product data flow from Unilever systems to customer interfaces and audit internal/external platforms.

• Lead or assist projects to improve automation in product support processes.

• Coordinate product compliance statements, certifications, and letters; provide customized compliance documentation.

• Populate customer surveys, questionnaires, RFPs, and RFIs with product data.

• Support selling processes by maintaining Customer Product Compliance Websites and publishing monthly price lists.

• Respond to product data inquiries as Level 2 support, coordinating with R&D and Quality for Level 3 issues.

• Maintain and create process documentation and knowledge articles.

• Manage relationships with Unilever Consumer Engagement Center and provide training.

• Manage sales enablement tools (Showpad) including user access, content curation, page creation, updates, and integration projects.

Requirements:

• Bachelor’s degree in Business, Marketing, Food Science, Nutrition, Information Systems, or related field.

• Minimum 3 years of product support or related experience.

• Strong organizational, project management, and communication skills.

• Detail-oriented with ability to work independently and collaboratively.

• Knowledge of insurance, HAACP, nutrition, sustainability, and product data management.

• Familiarity with systems such as PIM, PLM, Showpad, Syndigo, Salesforce, Chatbots.

• Experience with software integration projects and Microsoft 365 suite.

• R&D or regulatory background is a plus.

• English fluency required; French or Spanish proficiency is an asset.

Skills:
Product Data Management, Service/Inquiry Management, Digital Awareness, Effective Communication, Project Management

Leadership Expectations:

• Passion for high performance and accountability.

• Personal mastery, resilience, and delivering high-quality results.

• Consumer-centric mindset and empathy.

• Agility and continuous learning.

Benefits & Perks:

• Competitive salary with bonus and Long-Term Incentive eligibility.

• Health insurance including prescription drugs, dental, vision.

• Retirement savings plans.

• Life insurance and disability coverage.

• Paid parental leave, sick leave, vacation, and holidays.

• Access to global career development programs.

• Focus on sustainability, equity, diversity, and inclusion.