Product Quality Experience

Description:

Canada Goose, an iconic lifestyle brand rooted in Canadian heritage and known for its commitment to craftsmanship, performance, and sustainability, is seeking a Coordinator, Product Quality Experience to join its team in Scarborough, Ontario. The company is driven by a passion to “keep the planet cold and the people on it warm,” emphasizing innovation, authenticity, and excellence in every detail.

The Product Quality Experience Coordinator will play a crucial role in strengthening the brand’s global warranty and repair operations. This position requires a proactive, analytical, and detail-oriented professional who can bridge the gap between technical garment processes and customer satisfaction. You will be instrumental in ensuring that repair facilities are efficiently managed, that operational processes are continuously improved, and that the brand’s high product quality standards are upheld globally.

Key Responsibilities:

Product Analysis & Repair Planning

• Provide technical input during development and prototype meetings to improve repair readiness and efficiency.

• Coordinate wear testing, sample requests, and time studies for process optimization.

• Manage raw material requirements across multiple repair facilities.

• Support repair cost evaluations and implement continuous improvement initiatives.

Data & Documentation

• Develop and maintain standard operating procedures (SOPs), training materials, and visual documentation for global teams.

• Maintain digital resources and systems to ensure operational alignment.

• Conduct product knowledge sessions and seasonal training rollouts.

Operations & Collaboration

• Assist with product inspections, cleaning, and quality checks during high-volume periods.

• Partner with QA, Product Development, Sourcing, Production, and vendors to streamline processes and improve collaboration.

• Participate in cross-functional innovation projects that enhance customer experience and operational efficiency.

Candidate Profile:

• 2–4 years of experience in product operations, garment manufacturing, or quality assurance.

• Strong understanding of garment construction, repair techniques, and textiles.

• Skilled in creating engaging and technically accurate visual documentation and training materials.

• Proficient in digital tools and data analysis.

• Excellent communication and organizational skills with the ability to manage multiple priorities simultaneously.

• Creative, collaborative, and proactive, with vendor management or multilingual experience considered an asset.

Why Join Canada Goose:

• Be part of a brand with strong Canadian roots and a global presence.

• Access a comprehensive Total Rewards Program recognizing your performance and contributions.

• Opportunities for professional growth through internal and external training programs.

• Participate in Goose Rewards & ICON Rewards recognition initiatives.

• Engage in meaningful work through CG Gives, which includes donation matching and paid volunteer time.

• Access resources that support both physical and mental well-being.

• Work in an inclusive and equitable environment that values diversity and authenticity.