Description:
As a Product Manager II, you help streamline the workflow of non-emergency and emergency
phone calls with related multi-media interactions. Our Community Engagement and 9-1-1
systems power Communication Centers that keep communities safe.
In this role, you own the delivery of detailed product strategy for a focused set of solutions,
managing the backlog, setting feature priorities, and analyzing product usage and adoption
data. This position is both strategic and hands-on — balancing product direction with day-to-day
prioritization to ensure our products continue to lead the industry.
What You Do
Setting Strategy
- Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Serve as the recognized subject matter expert on the product, the market, and the competitive landscape.
Defining the Roadmap
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, and market research to shape the roadmap.
- Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.
Evaluating and Prioritizing Features
- Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers.
- Run trials, pilots, and MVPs to validate assumptions before broader launches.
- Perform ongoing market and competitor research.
Stakeholders and Key Work Partners
- Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs.
- Promote the product through training, sales enablement, webinars, and direct customer interactions.
What You Bring
Required Qualifications:
- Bachelor's degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
- A minimum of 5–7 years of experience in a Product Management role.
- Proven experience overseeing elements of the product development lifecycle.
- Strong understanding of Agile frameworks, particularly Scrum or Kanban.
- Experience with tools like JIRA, Confluence, or similar.
- Highly effective cross-functional team collaboration skills.
- Exceptional writing and presentation skills.
- Strong organizational skills and attention to detail.