Description:
We’re looking for a Principal Product Manager to define the future of our Enterprise Customer Education segment, helping Absorb’s enterprise clients train and enable their customers at scale.
This is a high-impact individual contributor role that blends strategy, creativity, and analytical rigor. You’ll uncover new opportunities, validate ideas through data and prototypes, and partner with cross-functional leaders to turn promising concepts into outcomes that move the business forward.
You’ll thrive if you’re part strategist, part innovator, and part storyteller - comfortable connecting dots across data, customer insight, and emerging technology (especially AI) to craft bold yet pragmatic bets that shape Absorb's future.
What you’ll do:
- Own and evangelize the segment strategy: Build a deep understanding of the customer education market, customer needs, and where we can create meaningful differentiation.
- Uncover and size opportunities: Use data, research, and customer insight to identify where to play and how to win.
- Validate early ideas: Partner closely with design and engineering to prototype, test, and refine new concepts - fast.
- Build alignment and conviction: Create clear, data-backed business cases that bring senior leaders and teams along.
- Guide teams toward impact: Stay involved as ideas move into execution - clarifying outcomes, connecting dots, and ensuring what we build delivers on the intent. Represent and communicate progress towards key goals and metrics.
- Lead through influence: Provide dotted-line leadership to PMs across the segment - offering strategic guidance, coaching, and input into their performance to ensure alignment and impact.
- Bring an AI lens: Explore how new technologies can help customers learn more effectively and scale education across enterprises.
- Partner and Educate: Act as a thought leader and advocate for customer education within the organization.
What you’ll bring:
- 7+ years of Product Management experience in B2B SaaS or enterprise software, with a track record of shaping strategy and driving measurable business outcomes.
- Proven ability to translate insights into strategy - combining data, customer research, and business acumen to identify and prioritize high-impact opportunities.
- Experience in early-stage or 0-1 product environments, with comfort navigating ambiguity and rapid iteration.
- Strong analytical and financial modeling skills, capable of building data-backed business cases and forecasts.
- Skilled at communicating with clarity and influence, from executive presentations to cross-functional collaboration.
- Comfortable working across design, engineering, and GTM teams to validate and evolve ideas into actionable plans.
- Curiosity and fluency in AI and emerging technologies, and how they can reshape customer education and enterprise learning.
- (Bonus) Experience in customer education, enablement, or learning technology domains.