Practice Manager

Description:

VetStrategy, one of Canada’s leading networks of veterinary practices, is looking for a Practice Manager to join its growing network of clinics in Calgary, Alberta. This role presents an exciting opportunity for a results-driven and compassionate leader to oversee the daily operations of veterinary clinics, guide high-performing teams, and ensure that every pet and client receives exceptional care.

VetStrategy operates under three guiding promises — Our People Promise, Our Customer Promise, and Our Sustainability Promise — all rooted in the values We Care, We Dare, We Share. The Practice Manager will play a pivotal role in bringing these values to life, fostering a culture of teamwork, excellence, and empathy across all aspects of clinic operations.

Key Responsibilities:

• Leadership & Team Development: Inspire, motivate, and manage clinical and support staff, cultivating a positive and collaborative work culture.

• Operational Oversight: Supervise day-to-day operations, including staff scheduling, inventory control, and facility maintenance to ensure smooth and efficient workflow.

• Financial Management: Manage budgets, monitor key performance indicators, drive revenue growth, and identify cost-saving opportunities.

• Client Experience: Maintain strong client relationships, ensuring a welcoming, compassionate, and consistent experience for every pet owner.

• Compliance & Safety: Ensure adherence to veterinary regulations, professional standards, and workplace health and safety requirements.

• Strategic Implementation: Execute company initiatives to promote clinic growth, operational efficiency, and overall business excellence.

• Marketing & Community Engagement: Oversee local marketing strategies and community outreach programs to build the clinic’s reputation and client base.

Qualifications and Skills:

• Minimum 3 years of leadership experience in healthcare, veterinary services, or a related field.

• Strong communication, organizational, and conflict-resolution skills.

• Proven financial acumen and proficiency in digital tools such as Microsoft Office and Dayforce.

• Diploma or degree in Business Administration or a related discipline preferred.

• A strong passion for team development, client service, and animal care.

• Ability to manage multiple priorities in a fast-paced environment.

Why Join VetStrategy:

• Be part of a supportive, values-driven organization committed to employee well-being and professional success.

• Access to professional development programs and leadership training.

• Competitive compensation and benefits package.

• Opportunity to make a meaningful difference in your community by improving the lives of pets and their families.

• Inclusive and diverse work environment where every voice is valued and respected.