Practice Manager

Description:

VetStrategy is the leading veterinary network in Canada, committed to providing world-class care for animals and a great place to work for its people. As part of VetStrategy’s growing community of veterinary practices, 24-hour emergency care, and specialty hospitals across Canada, the Practice Manager plays a crucial role in delivering excellent care to patients while fostering a positive, supportive environment for employees.

The Practice Manager will lead the practice’s operations, financial management, and client relations while also ensuring compliance and implementing strategic initiatives. This is an opportunity to work with a dynamic and compassionate team and be a part of a fast-growing network that prioritizes well-being, embraces challenges, and fosters collaboration.

Key Responsibilities:

• Leadership and Team Management: Lead, mentor, and provide feedback to the team; manage staffing and recruitment activities; ensure performance evaluations and job changes are processed.

• Operations Management: Oversee daily operations to ensure efficiency and high-quality care; implement and maintain standard operating procedures (SOPs); manage scheduling, inventory, and facility maintenance; communicate corporate policies.

• Financial Management: Develop and manage the practice’s budget; analyze financial reports and implement cost-saving measures; ensure financial compliance.

• Client Relations: Foster strong relationships with clients; address client concerns promptly and improve retention; coordinate communication between clients and veterinarians.

• Compliance and Safety: Ensure compliance with health and safety regulations and protocols; maintain accurate records and prepare for inspections and audits.

• Marketing & Community Outreach: Implement local marketing initiatives and engage with the community; promote the practice through events and outreach programs.

• Strategic Initiatives: Develop and implement business plans; monitor and improve strategic initiatives.

Skills & Qualifications:

• Minimum 3 years of management experience

• Healthcare experience is an asset

• Strong organizational, communication, and conflict resolution skills

• Client-focused with critical thinking and financial acumen

• Proficient in IT and practice management systems

• Bachelor's degree or college diploma in business administration preferred

Leadership Behaviours:

• We Care: Motivating, resilient

• We Dare: Results-driven, lead for the future

• We Share: Humble, act with integrity