Description:
A Platform Integration Specialist for ServiceNow is responsible for designing, building, and managing integrations between the ServiceNow platform and other enterprise systems. This role ensures seamless data flow, process automation, and optimal system performance, often working with both internal teams and external partners. The specialist plays a key part in enabling digital transformation by connecting ServiceNow with a variety of applications, databases, and cloud services.
Key Responsibilities
- Design, develop, and implement integrations between ServiceNow and third-party platforms, programs, and applications using industry best practices and ServiceNow tools (e.g., IntegrationHub, REST/SOAP APIs, scripted APIs).
- Gather and analyze user requirements, translating business needs into technical integration solutions.
- Collaborate closely with developers, architects, and business stakeholders to ensure integrations support overall project goals and business outcomes.
- Troubleshoot, resolve, and optimize integration issues, ensuring data integrity, security, and compliance with organizational standards.
- Maintain up-to-date knowledge of ServiceNow features, integration technologies, and related enterprise systems.
- Act as a subject matter expert (SME) for integration solutions, providing guidance and support during implementation and ongoing operations.
- Develop and maintain documentation for integration architecture, processes, and troubleshooting procedures.
- Participate in process flow analysis, process redesign, and solution demonstrations as required.
- Ensure integration solutions are scalable, secure, and aligned with enterprise architecture and governance policies.
- Determines which integration method(s) will be used, integration directionality, and attributes
- Participates in any data normalization required prior to being imported / inserted into ServiceNow as well as participates in platform, process, and integration testing
- Support and mentor team members, fostering knowledge sharing and best practices.
Required Skills and Qualifications
- 5+ years of experience with ServiceNow platform development and integrations, including hands-on experience with REST/SOAP APIs, IntegrationHub, and scripting (JavaScript).
- Advanced knowledge of ServiceNow modules (ITSM, ITOM, ITAM, CSM and FSO) and experience integrating with cloud providers (AWS, Azure, GCP) and other enterprise tools (including ServiceNow ebonding) is highly desirable.
- Strong understanding of web-based, service-based, and enterprise application architectures.
- Experience with data management, database design, and middleware technologies.
- Proficiency in troubleshooting and resolving complex integration issues.
- ServiceNow Certified Application Developer (CAD) and at least two mainline CIS certifications preferred.
- Excellent communication, analytical, and problem-solving skills, with the ability to work independently or as part of a team.
- Experience with security protocols (LDAP, SSO, VPN, SSL, SAML) and encryption best practices.
- Ability to create high-level architecture diagrams and technical documentation.
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
Preferred Skills
- Experience with AI/ML integrations, ServiceNow AI features (Virtual Agent, NLU, AI Search), and automation tools.
- Familiarity with DevOps practices and CI/CD pipelines for ServiceNow.
- Experience with Self Hosted implementations and/or Domain Separation.
- Strong presentation and report-writing skills, with the ability to operate in culturally diverse environments.