Description:
As a Platform Engineer in Customer Success, you will play a key role in ensuring customers get a smooth and exceptional experience with SAP Central Business Configuration.
You Will
- Solve complex customer issues with empathy, ownership, and technical expertise.
- Deliver on key support KPIs, including response and processing times.
- Troubleshot incidents with colleagues in international teams
- Build tools and automation to streamline diagnostics and accelerate issue resolution.
- Participate in planned support activities during designated weekends.
- Collaborate closely with global teams across development, SAP Line of Businesses, and regions to drive customer success.
Note: This is a global team operating in regular shifts across 7 countries and major time zones.
What You Bring
- Bachelor’s degree in Computer Science or related technical field experience.
- 3-5 years of experience in software development or technical support in SAP S/4HANA or equivalent products.
- Basic knowledge of SAP S/4HANA Cloud implementations.
- Strong programming experience in Node.js, ABAP, or equivalent; plus foundational knowledge of database design.
- OpenSearch and Grafana skills
- Log-analysis and metrics review skills
- Ability to work across backend (CAP, OData, CDS) and frontend (UI5, Fiori Elements) technologies.
- Understanding of clean, scalable coding practices aligned with SAP standards.
- Exposure to public cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) is an advantage.
- Prior customer support experience is useful but not mandatory—what matters most is your passion for helping customers succeed.
- Experience developing with the Cloud Application Programming Model (CAP), OData, CDS, SAPUI5, or Fiori is a plus.
- Atlassian JIRA experience is a plus