Plant Manager

Description:

We’re looking for an experienced Plant Manager who is looking to make a move into an Enterprise Customer Success Manager role and manage large enterprise accounts for a SaaS vendor.

Technology is a catalyst for change, but what sort of change, depends on how new technologies are deployed and integrated into existing processes. Beyond this, it is about how we seek to train new and existing employees in best practice and the use of technology.

One answer to this is connected workforce solutions or smart factory software. Applications designed to support production and operator teams by improving methods of communication throughout the team and factory, ensure all team members have the required training and resources, reduce labour disruption and minimise operator input.

Our client's smart factory software and management systems help production teams and operators in their daily tasks, helping large and small manufacturing companies achieve their operational goals and spot issues before they become significant. Their connected worker software is focused on process improvement, detailed insights, and resolving shop floor issues by transforming real-time data into actionable insights.

They are seeking a Customer Success Manager to act as a trusted advisor to manage their largest enterprise customers in North America. This is a ‘purist’ type customer success position. A true advisor and voice of the customer. Whilst you will have commercial responsibility, it is not the role of the CSM to ‘sell’ or ‘close’.

Please do not apply, unless you…

• Have previous sales experience, ideally in software or technology sales
• Understand operational technology and at least one of the following software: OEE (Overall Equipment Effectiveness), APM (asset performance management), MES (manufacturing execution system), Connected Worker, Smart Factory.
• Can travel to the office in Oakville, Ontario, Canada, 3 days per week and are comfortable travelling up to 25%

It is an advantage if you…

• 7+ years of experience in Manufacturing
• Have experience managing a Manufacturing Shop Floor
• Have a commercial background and experience
• Have had previous P&L responsibility for a Manufacturing Plant
• Have experience achieving high levels of customer retention and expansion
• Know a thing or two about customer lifecycle management
• Understand SaaS metrics and value realisation frameworks
• Are a great relationship builder, including at C-Level
• Love using data to inform the decisions you make
• Know how to navigate complex organisation dynamics