Physician Relations Representative

 

Description:

MPA are retained by one of Ontario’s leading diagnostic imaging clinic groups to recruit a Physician Relations Representative to join their tele-radiology team.

The client is one of Ontario’s leading diagnostic imaging groups, providing a range of radiology and cardiology imaging modalities.

You will be responsible for building and leveraging relationships with physicians through marketing initiatives and promoting the services to physicians, nurse practitioners, and health care providers across the GTA. In managing relationships internally and externally, the Physician Relations Representative will follow up with physician inquiries in a timely manner with the goal of increasing health care provider referrals and engagement with suite of businesses.

What’s on offer:

• Competitive remuneration

• Health, dental and vision benefits

• Opportunity to grow within a leading healthcare provider

• Training and development assistance

Responsibilities:

• Engage with a targeted pipeline of healthcare professionals, including physicians, nurse practitioners, and other healthcare providers, across multiple territories through phone calls, in-person meetings, and other communication channels. Build and maintain strong, long-term relationships with current and new referring physicians and their support staff to offer a quality experience.

• Resolve physician concerns immediately and effectively.

• Bridge the connection between the referring physician and our specialists if questions arise.

• Collaborate with the clinic staff to achieve optimal patient care.

• Develop in-depth knowledge of WELL Health’s offering and value proposition.

• Manage and build an effective pipeline of referring health care providers throughout the GTA and assist in other territories as needed.

• Track activity and report results, such as daily call reports, weekly work plans and territory analyses with the purpose of increasing referring volumes in Salesforce.

• Interact and communicate collaboratively within the physician relations team and other leaders / staff throughout the organization, as appropriate, to provide quality customer experience.

• Work closely with Clinic Leaders, Regional Leaders, and other teams to help manage and resolve issues and seize opportunities, proactively make recommendations and relay feedback to the management. Understand the competitive market including patient demographics, dynamics of physician relationships locally, hospital groups, etc.

• Ensure patients are supported in preparation of their medical appointments via knowledge sharing to the referring offices, as applicable.

• Accurately and efficiently answer customer questions with a complete knowledge of features and benefits of WELL Health’s services.

• Collaborate with peers in other territories to enhance team capabilities and effectiveness.

• Achieve overall performance goals of the organization.

• Support other lines of business as call volume dictates.

• Track record of initiative-taking and creativity in tackling sales and marketing challenges.

• Must have access to a vehicle.

• Willing to travel.

Qualifications & Requirements:

• 0-2 years of related experience.

• Bachelor’s degree in sales, marketing, or related field.

• At least 1 year of cold-calling experience.

• Previous experience in customer service or sales an asset.

• Must have access to a vehicle.

• Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

• Comfortable working with Microsoft Office suite, experience with Salesforce.com an asset.