Personal Banker

Description:

Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner. Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins Requirements A passion for continuously delivering an outstanding customer experience Consistently deliver a personalised, friendly & efficient service at all times Effective communication skills, which will enable you to build strong professional rapport Ability to demonstrate your understanding of a customer’s requirements through effective fact finding Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning Availale to work 25 hours per week, supporting branch hours. Fluency in French and English.