Pension Benefits Analyst

Description:

The TTC Pension Plan (TTCPP) is seeking a Pension Benefits Analyst for a 20-month contract to support its Member Services department in delivering personalized, high-quality service to pension plan members and retirees. Based in Toronto, with a hybrid work model, this role is ideal for professionals with a strong foundation in pension administration, client service, and regulatory compliance.

Founded in 1940, TTCPP is a defined benefit pension plan with over 27,000 members and $9 billion in assets, serving employees of the Toronto Transit Commission and affiliated organizations. With a commitment to delivering secure retirement income and exceptional service, TTCPP fosters a values-driven culture built on sustainability, accountability, knowledge, and professionalism.

Key Responsibilities:

• Respond to member and pensioner inquiries by phone, email, or written correspondence.

• Process updates to pensioner payroll records and handle various member-related requests.

• Meet with members or family members to explain pension benefits and assist with documentation, particularly in cases of termination or death.

• Prepare correspondence for survivors or beneficiaries, process death claims, and finalize estate files.

• Provide pension termination estimates and support calculations for Family Law Valuations.

• Update and maintain internal records using systems such as Laserfiche, SharePoint, and SAP/SuccessFactors.

• Coordinate with the TTC Employee Benefits team on pre- and post-retirement death benefits and insurance payouts.

• Assist in payroll adjustments and process lump-sum and wire transfer payments.

• Perform data entry, scanning, and administrative tasks related to documentation and pension files.

• Compile reports and updates for senior leadership and Board reporting.

• Contribute to the development and maintenance of SOPs and training documentation.

Qualifications:

• High school diploma or post-secondary education; pension-related certifications (PPAC, CPBI) preferred or in progress.

• At least 3 years of experience in pension or benefits administration with strong customer service skills.

• Knowledge of Canadian pension legislation (Ontario Pension Benefits Act, Family Law Act, CRA rules).

• Proficiency in pension calculations, accounting basics, and mathematical reasoning.

• Familiarity with systems such as SAP, SuccessFactors, Excel, and other Microsoft Office tools.

• Strong organizational skills, attention to detail, and ability to handle confidential information.

• Must be legally eligible to work in Canada.

What’s Offered:

• Exciting, meaningful work supporting the financial security of members.

• Participation in a defined benefit pension plan.

• TTC transportation pass.

• Flexible hybrid work environment promoting work-life balance.

• Employer-sponsored professional development opportunities.