Patient Flow Nurse

Description:

The Patient Flow Nurse (Registered Nurse role) for Virtual Care is responsible for facilitating the seamless and efficient flow of patients through virtual healthcare services. This role involves coordinating and managing the scheduling, triaging, and any follow-up processes to ensure patients receive timely and high-quality virtual care services. The coordinator will collaborate with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction. The patient flow coordinator requires strong clinical judgment, excellent communication skills, and the ability to work effectively under pressure to ensure that patients receive appropriate and timely care based on their medical needs.

Essential Duties And Responsibilities

Scheduling and Visit Triage:
 

• Coordinate / oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences.
• Co – ordinate flow of patients to determine the urgency of their healthcare needs and appropriately prioritize appointments / visits.
• Prioritize patients between sites making informed decisions regarding appropriate level of care.
   

Provider Collaboration
 

• Collaborate with healthcare providers to optimize their virtual care schedules and prioritize appointments / visits ensuring efficient utilization of their time and skills.
• Communicate patient-specific information and instructions to providers before virtual booked appointments.
   

Documentation And Data Entry
 

• Oversight of accurate and up-to-date medical records ensures relevant patient information, appointment details, and outcomes of virtual visits.
• Generate and share virtual care reports with relevant stakeholders as needed.
• Follow-up and Coordination of lab results
• Ensure that patients’ results are communicated as per relevant processes.
• Follow process for communicating critical lab results.
• Collaborate with other healthcare team members to ensure continuity of care for patients transitioning between virtual and in-person services