Description:
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
What You’ll Do
- Lead, mentor, and support a team of 12-15 Partner Success Managers to drive sales quota through SOTI existing reseller ecosystem.
- Conduct regular one-on-one meetings, performance reviews, and team meetings to provide feedback, set expectations, and identify areas for growth.
- Coaching team on managing resellers strategically and operationally to grow SOTI business with them.
- Foster a collaborative and positive team environment that encourages open communication, continuous learning, and professional development.
- Support and guide the team in managing subscription to cloud license transitions and support ticket escalations, ensuring swift resolution and customer satisfaction.
- Act as a point of escalation for complex issues and provide solutions to maintain high levels of partner success.
- Serve as an out-of-office backup for critical tasks, ensuring continuity of service.
- Work closely with marketing, product development, and customer service teams to align strategies, share insights, and drive partner success initiatives.
- Ensure that the team effectively coordinates with other departments to support customer satisfaction and retention efforts.
- Oversee the maintenance and updating of customer records and sales data in Salesforce and other CRM tools.
- Generate and analyze team performance reports, sales data, and other metrics to identify trends, opportunities for improvement, and areas requiring attention.
- Provide actionable insights and recommendations to senior leadership based on data analysis.
Experience You’ll Bring
- 5+ years of experience in a customer/partner-facing role, with previous experience leading or mentoring a team.
- Demonstrated ability to lead and motivate a team in a fast-paced environment, with a focus on achieving high performance and team cohesion.
- Proficient in Salesforce and other CRM tools, with a strong understanding of SAAS products and services.
- Ability to generate, analyze, and present data-driven reports to inform strategic decisions.
- Excellent communication, interpersonal, and negotiation skills, with the ability to effectively collaborate across departments.
- Strong organizational, time management, and problem-solving skills, with the ability to prioritize tasks and manage multiple deadlines.
- In-depth knowledge of SAAS products, services, and industry trends, with the ability to translate this knowledge into actionable strategies for the team.
What’s in it for you? The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in, a culture that emphasizes personal growth, continuous innovation, and fun.