Description:
We are looking for a Part-Time Retail Advisor (Inbound Field Specialist) to be the face of our company! Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.
What you'll do:
- Delivering a uniquely special experience to each and every one of our customers.
- A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs,resolving issues, and ensuring satisfaction at every touchpoint throughout their appointment
- Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
- You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system inside our new facility!
- You'll also be a team player by assisting other team members with various tasks as necessary.
What we're looking for:
- Education: High school diploma or equivalent
- Experience:
- 1+ years experience in the automotive industry an asset
- 2+ years of customer-facing experience
- Comfortable driving longer distances.
- Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
- License: A Class 5 Drivers License
- Driving Record: 3 years of clean driver's abstract with no major infractions.
- Background Check: Clean criminal background check.
- Work Authorization: Legally authorized to work in Canada.
- Availability: Part-time with flexible availability on weekdays and weekends.
It'd be great if you have:
- A passion for cars and the automotive industry
- Experience with warranty products so that you can answer any question that arise during the process
Why you'll love it at Clutch:
- Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
- Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
- You'll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
- We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
Employment Type: