Parking Ambassador

Description:

Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner. Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking. Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.

Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues. Report mechanical and maintenance requirements to supervisor as required. Relay information requested from various Departments to supervisor as required. Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.