Operator Supervisor

Description:

We are seeking a Fulfillment Engineering & Operator Supervisor to oversee and manage daily fulfillment operations at our Brantford, ON location. The ideal candidate will possess a strong background in fulfillment engineering, team leadership, and quality control within a technology manufacturing environment.

Key Responsibilities:

Supervision and Leadership:

• Lead and supervise a team of fulfillment operators with performance management and daily guidance

• Motivate the team to meet productivity and quality targets

• Manage workflow to ensure timely and accurate task completion

• Address any personnel concerns and promote a collaborative team environment

Fulfillment Process Management:

• Oversee the entire fulfillment lifecycle – from order intake to final shipment

• Maintain accuracy in order processing, inventory updates, and shipping protocols

• Resolve workflow and operational issues to maintain process integrity

• Maintain a clean, organized, and safe work environment

Inventory Management:

• Monitor stock levels and address shortages or surpluses proactively

• Maintain accurate records in inventory and warehouse systems

• Conduct and participate in inventory and cycle counts

Customer Service:

• Address customer inquiries related to fulfillment and shipping

• Ensure timely and precise order fulfillment for positive customer experiences

Training and Development:

• Train new hires on customer requirements, company processes, and work instructions

• Provide continuous learning and coaching to existing staff

• Contribute to the development and improvement of training programs

Quality Control:

• Enforce quality standards across fulfillment processes

• Implement measures to minimize errors and ensure compliance with company policies

Safety:

• Promote and enforce a safe working environment

• Ensure compliance with all health and safety regulations

Communication:

• Maintain effective communication with CFS Engineers, operators, managers, and PMs

• Communicate goals, expectations, and performance feedback clearly

Additional Duties:

• Perform other responsibilities as directed by management

Qualifications:

• Minimum 5 years of experience in a fulfillment engineering role in a technology manufacturing setting

• Demonstrated team leadership and personnel management skills

• Proficiency with warehouse and inventory management systems

• Familiarity with IT technologies: ServiceNow, InTune, AutoPilot, Microsoft 365, Windows 10/11, mobile devices, and tablets

• Strong analytical and troubleshooting skills

• Ability to work independently and take initiative

• Excellent verbal and written communication skills for cross-functional collaboration