Description:
TECHNOLOGY DEPLOYMENT & OPERATIONS TECHNICIAN – AUDIO VISUAL
(INFORMATION TECHNOLOGY SUPPORT C)
Department : Learning and Information Technology Division
Pre-approved OT hours paid as double-time, $83.48/hour
Hours : 7 hours per day, Monday-Friday
This position is 100% in-person at the VSB Education Centre (1580 West Broadway)
THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39)
With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the x ʷ məθk ʷ əy ̓ əm (Musqueam), S ḵ wxwú7mesh Úxwumixw (Squamish Nation) & səlilwəta ɬ (Tsleil-Waututh Nation).
At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canadas most diverse school systems and equity and inclusivity are at the forefront of our approach to education.
Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community.
Responsibilities:
In this position, you will:
- Implement, configure, and support cloud, network, endpoint, MDM, ITSM and security applications
- Implement and configure audio visual equipment at Education Centre, provide support for meetings and events
- Install and configure computer and mobile devices, server and directory services, system and application software, network nodes, IP devices, printers, scanners, and other technologies in schools and District locations
- Establish standards and procedures and apply scripting language for system configuration
- Configure, program and administrate the ITSM solution in the district
- Implement the District’s printing initiative
- Prepare and execute detailed plans for complex multi-functional projects
- Research and analyze emerging trends in technology and systems architecture, evaluate alternatives and make recommendations
- Develop and deliver training workshops for technical and end user audiences
- Liaise with stakeholders, LIT teams, vendors, contractors and other third parties as required to support district services
- Perform information technology support to the Division
- Performs other related duties as required
Qualifications:
- Completion of grade 12 plus three (3) years full-time of combined post-secondary education in information technology, electronics, electrical and telecommunications.
- More than five (5) years of experience in the following: AV systems, mobile device management (MDM), endpoint protection, and IT service management (ITSM) solutions Experience working in a K-12 education organization an asset.
- Strong technical skill in deploying and supporting AV and screen-sharing technologies (Apple TV, AirTame, AirPlay, Miracast, Google Cast), and video conferencing platforms (Teams, Zoom, Webex).
- Proficient with Apple and Microsoft devices, endpoint security, and printing (Papercut).
- Experienced in configuring and supporting networking, Mac/PC MDM, virtual environments, and O365, Azure AD, Intune, Jamf, PowerShell and ITSM tools.
- Excellent communication skills (verbal and written) and experience in designing/delivering presentations.
- Must be able to meet the following assessment: Hands-on 1 hour series of tasks/problems (70%+).
- Successful candidate must be willing to work evenings as required and be able to lift/carry/move weights up to 50 lbs. Evening work will be pre-scheduled and paid as OT (approx. 3 per month, 10 months of the year, 30 total).
Your application MUST include:
- Cover letter
- Resume
- Three (3) Professional References - names, email addresses and phone numbers of your last direct supervisors/managers (contacted only with your prior approval)
- A copy of your Work Permit (if you are not a Canadian Citizen or Permanent Resident)