Description:
The Team Lead, IT Operations is responsible for leading a team of analysts and administrators in designing, implementing, and maintaining mission critical networks and systems that support the goals of the university's computing requirements
Key Responsibilities
- Works with manager to identify, scope, plan, resource, and schedule short and long-term technology infrastructure priorities.
- Provides technical guidance to a team of analysts administrators in supporting critical technology infrastructure.
- Coordinates with Team Lead IT Security on operational priorities and changes related to implementing patches/fixes/upgrades to address security issues.
- Works with university external partners including government organizations, higher-ed groups, private consultants as required to support the university's technology infrastructure.
- Identifies professional development opportunities for operations team to increase skills and effectively achieve established goals.
- Leads design implementation of university infrastructure technologies.
- Works with internal IT resources, external partners and vendors on the planning, installation, configuration, maintenance, and documentation of a variety of technologies that may include networks, server operating systems, specialized appliances, applications, enterprise databases, and related systems and services which support the university's technology services.
- Works with team to ensure effective data recovery - using internal staff and external contractors, assists with ensuring backup and restore capabilities are always functional, that systems and data are recoverable in the event of a data loss.
- Ensures team is following configuration management and hardening standards for servers, network devices, etc.
Qualifications
- A Bachelor's degree in Computer Science, Information Systems, or a related field.
- 5-7 years progressive experience in IT systems and/or network administration.
- Strong work ethic and proven success working in a team environment.
- Supervisory experience in an IT organization would be considered a significant asset.
- Experience in a University environment is considered an asset.
- Strong organizational skills and excellent interpersonal skills.
- Excellent written and oral communication skills.
- Ability to handle multiple projects and meet deadlines.