Description:
We are seeking an experienced People Manager to lead our plan/estate reporting and non-plan reporting functions. This vital role requires a subject matter expert who can ensure efficiency and accuracy in their area of expertise, while fostering a collaborative environment with other groups. The successful candidate will be instrumental in enhancing the client experience and ensuring adherence to regulatory compliance.
What You Will Do People Management
- Engage employees in setting clear and measurable goals that drive business success.
- Provide coaching and feedback to enhance individual and team performance.
- Ensure employees understand Fidelity's values, policies, and procedures.
- Facilitate training for the team to develop necessary skills and knowledge.
- Ensure team completes all regulatory and risk management obligations.
- Ensure a continuous learning and improvement mindset on the team.
Business Planning
- Contribute to business planning and resource allocation for the team.
- Provide subject matter expertise and lead projects.
Building Relationships
- Collaborate with other Operations, Service and Product managers, and senior management to resolve issues and improve processes.
- Work with key business partners on projects and initiatives.
- Partner with external business entities, such as 3rd party vendors and custodians, to communicate and address issues.
Customer Service
- Serve as a role model for delivering an excellent customer experience
- Promote teamwork and collaboration, seeking ways to streamline processes.
- Address customer needs by involving the appropriate resources at the right time.
- Understand team and client needs, proactively identify areas of potential issue, and resolve.
- Monitor key performance indicators daily to address factors affecting the customer experience.
- Oversee interactions between associates and customers to ensure accuracy and quality of service delivery.
Compliance and Risk Framework
- Maintain satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews
- Ensure all reporting is completed accurately on or before regulatory deadlines
- Stay current with regulatory environment governing tax responsibilities
- Identify issues and risks (financial & regulatory)
- Ensure all internal and external tax accounts are reconciled
What We’re Looking For
- 3 years of experience in operations within the financial services industry, preferably within brokerage or correspondent clearing business.
- 2 years of experience in coaching, training, mentoring, or leading people; experience in a people management role is preferred
- Completion of a post-secondary education or equivalent work experience.
- Tax-related courses and CPA qualification are an asset.
- Industry courses such as CSC, tax courses, etc., are an asset.