Operations Manager

Description:

KaleMart24 is redefining the traditional convenience store experience by creating a new standard rooted in wellness, sustainability, and innovation. Gone are the days when convenience meant processed and unhealthy — KaleMart24 offers a curated selection of organic snacks, fresh meals, clean personal care items, and even an organic pet section, all designed for a modern, health-conscious customer base.

With a fast-growing network of stores across Canada, KaleMart24 blends the charm of a neighborhood market with the innovation of upscale retail. To further scale our mission of transforming convenience shopping, we are hiring a dynamic Operations Manager to lead and standardize operations, ensure efficiency, and drive excellence across both corporate-owned and franchise locations.

Key Responsibilities:

• Multi-Site Leadership: Oversee and optimize day-to-day operations across all KaleMart24 locations to ensure consistency, exceptional service, and operational efficiency.

• Supply Chain & Logistics: Manage supplier relationships and optimize supply chain performance to ensure timely and efficient distribution.

• Franchise Collaboration: Work closely with franchisees to implement standardized operational protocols and foster a culture of excellence and compliance.

• Training & Support: Develop robust training programs and tools to support franchisee onboarding, employee development, and operational consistency.

• AI Integration: Utilize AI-powered systems to enhance planogram design, product placement, inventory control, and waste reduction.

• Performance Improvement: Launch continuous improvement initiatives that enhance workflow efficiency, elevate customer satisfaction, and reduce operational costs.

• Culture & Leadership: Partner with the CEO and management team to build a positive, inclusive, and high-performance workplace culture.

• Data Analysis & Reporting: Monitor sales and operational metrics to identify trends, set goals, and drive strategic decision-making.

• Regulatory Compliance: Ensure strict adherence to food safety regulations, retail standards, and internal policies.

• Financial Oversight: Assist in budgeting, forecasting, and resource allocation to align operations with the company’s growth and profitability goals.

Qualifications:

• Bachelor’s degree in business, operations, or a related field.

• Proven experience in operations management, preferably in retail, grocery, or food service sectors.

• Strong leadership skills and a demonstrated ability to mentor and grow teams.

• Exceptional organizational and analytical thinking with excellent problem-solving capabilities.

• Experience handling complex projects such as store openings, system rollouts, and new product launches.

• Familiarity with retail POS systems and inventory management tools such as Shopify.

• Passion for health-conscious living, sustainability, and ethical retail practices.

• Bilingual proficiency in English and French is a strong asset.

Why Join KaleMart24?

• Be part of a bold movement transforming convenience retail for a healthier future.

• Help shape the future of our store operations and customer experience across Canada.

• Competitive compensation, benefits, and room for career growth in a fast-evolving industry.

• Work within a values-driven, inclusive, and innovative team culture.