Operations Coordinator

Description:

ERTCU Travel Group, specializing in pre-booked self-drive RV vacations across Canada and Western USA, is seeking a dedicated Operations Coordinator – Canada. This remote position is ideal for someone who loves the outdoors, RV travel, and enjoys keeping operations running smoothly behind the scenes.

As an Operations Coordinator, you will be integral to ensuring seamless tour experiences by managing bookings, coordinating suppliers, finalizing travel documents, and supporting customers during their trips. The role includes scheduled on-call customer support during the busy travel season.

Key Responsibilities:

• Manage bookings for campsites and coordinate with various suppliers to ensure smooth operations.

• Finalize and distribute travel documents to customers.

• Provide customer support remotely, including on-call assistance during travel season.

• Collaborate with a remote team of tourism experts to deliver exceptional service and trip experiences.

Candidate Requirements:

• At least 5 years of experience in the tourism or RV rentals industry.

• Strong customer service skills with attention to detail, organization, and quality.

• Passion for travel and the Canadian outdoors.

• Fluent in English (knowledge of German or Dutch is a bonus).

Work Environment and Benefits:

• Fully remote and flexible work environment.

• Competitive salary commensurate with experience.

• Three weeks of paid vacation annually.

• Opportunity to work with a small, passionate team where your contributions have a meaningful impact.