Description:
Reporting directly to the Director of Operations, the Operations Coordinator will oversee key administrative and operational functions to ensure efficient clinic workflows. The ideal candidate brings hands-on experience with OSCAR EMR, MSP billing, and a strong understanding of BC’s primary care system. In addition to core operational duties, this role will be responsible for logistics coordination and resource management, ensuring that clinical teams have the tools and resources needed to deliver exceptional patient care.
Key Responsibilities
- Manage and maintain clinical schedules for physicians and support staff
- Process medical billing, including bi-weekly MSP remittance for physicians
- Oversee patient intake, records management, and workflow optimization within OSCAR EMR
- Provide first-level IT troubleshooting support for hardware and clinic software systems
- Ensure compliance with regulatory requirements and healthcare protocols in BC
- Act as a key liaison between medical staff and administrative teams to support daily operations
- Monitor and manage clinic inventory, including ordering medical and office supplies
- Coordinate with suppliers, vendors, and maintenance providers to support smooth clinic operations
Qualifications
- Minimum 2–3 years of experience in a similar role within a medical clinic or healthcare setting
- Proficient in OSCAR EMR, with a proven track record of operational use
- Strong understanding of MSP billing practices, payment models, and remittance reconciliation
- Familiarity with British Columbia’s healthcare framework, especially within family practice
- Experience managing clinic logistics, inventory systems, and vendor relationships
- Competent in general IT troubleshooting and office systems
- Excellent organizational, communication, and problem-solving skills
- Ability to work independently and collaboratively within a clinical team environment
- Valid Class 5 BC driver’s license is required (some local travel may be involved)