Operations And E-commerce Manager

Description:

Blonyx is a North Vancouver-based sports nutrition brand for people with athletic ambition. We provide performance products to ambitious people in all sports across N. America and the UK, with a particular focus on Western Canada. 

Our mission is to help as many people as possible achieve their athletic ambition. We will achieve this by creating the best customer experience in sports nutrition. Here's how:

1. Ensure all of our products have a perceptible impact on performance by grounding them in science

2. Focus entirely on improving or supporting human performance (we're for people who train rather than work out)

3. Creating a technology-led, industry-leading customer support system that ensures that our customers and their athletic ambitions are always at the heart of our organization.   

We are currently searching for an  Operations and Ecommerce Manager to join us on our mission. 

Your role will be to oversee the smooth operations of our company, ensuring that our customers receive an outstanding level of care and support. You'll also support the rest of the team in executing projects that have an operational component, such as new product launches, website updates and upgrades to our customer experience. You'll also be responsible for generating reports to help the team understand the health of the company and the success of our initiatives. 

Duties and responsibilities

• Oversee the management of our inventory to ensure we don't overstock or run out of stock (including running our Canadian warehouse, and managing our fulfilment partners)

• Oversee all e-commerce activities, including management of our website back end front end to ensure an excellent customer experience

• Manage all supplier relationships, including sourcing new ones as required

• Oversee the creation and analysis of operations reports and feedback ideas and recommendations to the CEO

• Assisting the marketing team with projects that involve e-commerce and other operational components, e.g. product launches

• Overseeing operational team management and growth as Blonyx scales (we currently have one operations coordinator)

• Monitor and optimize operations budgets - eventually at the P&L level

• Own, and regularly optimize all processes and policies that underpin how we operate the company

• Manage the process of hiring and onboarding new hires

Blonyx is a small company in a growth phase. This is a prime opportunity for a very ambitious and driven individual, ready to test their metal and grow a brand along with their reputation. If you see yourself as a future operations director or COO, this role will expose you to this level of responsibility as it progresses.

Qualifications, skills and experience

• A degree in a business, marketing or IT subject (although extensive experience trumps this)

• 5+ years experience in operations management with a track record of leading operational change or managing the P&L for operations

• Experience in consumer goods/e-commerce

• Experience in the sport or sports nutrition industry is ideal, but not essential

• Excellent understanding of and experience in data and/or analysis

• Can demonstrate a high level of success in managing a team and project execution

• A passion for sports, ideally as a participant

• A desire to win and work hard to build success for yourself and the company you work for