Description:
Our public sector client is seeking a skilled Operations Agent to join the Montreal Agency Operations Center. This is an exciting opportunity to play a key role in ensuring the secure handling, processing, and reconciliation of banknotes while supporting critical currency operations. Working as part of a collaborative team, you will contribute to safeguarding the integrity of Canada’s financial system and the continuous improvement of operational processes.
Duties include but are not limited to:
Under the direction of the Currency Team Lead:
- Provide dual custody and control of banknotes
- Prepare, ship and receive banknotes
- Process and reconcile banknotes on high-speed equipment and participate in their destruction
- Examine parcels, and address and solve various operational problems
- Maintain the security and integrity of the assets
- Enter data into various operating systems
- Make a positive contribution to the continuous improvement process
- Other related activities and deliverables, as required
About You
The successful candidate will have the following:
- High school diploma with strong mathematics skills and relevant experience (i.e. handling cash, banking and/or retail experience, shipping/receiving experience)
- Proven ability to quickly learn and adhere to custody and control procedures, consistently demonstrating strong attention to detail and a high level of accuracy
- Strong oral communication skills with the ability to communicate tactfully and work effectively as a collaborative team member
- Proven ability to efficiently prioritize tasks and adapt positively to changes in daily workflow
- Demonstrated flexibility in adapting to rotating tasks and varying work schedules, with a strong willingness to work overtime when needed to support team goals and operational demands
- Demonstrated ability to take initiative and adopt a proactive approach in identifying opportunities for innovation and enhancing work processes
- Proven ability to stand for extended periods and perform physically demanding tasks, including bending and lifting parcels weighing approximately 5 to 24 kg
- Proficient in French
- Valid Reliability Status security clearance
Additional Qualifications
- Knowledge of ISO standards
- Experience in processing and handling banknotes
- Knowledge of high-speed banknote processing systems