Operations

Description:

KOHO, a mission-driven fintech company dedicated to financially empowering Canadians, is seeking a Senior Manager, Payments Strategy & Operations to join their remote-first team. The role reports to the Director of Payments and involves leading a team of system analysts to manage a hybrid strategy and operations mandate for all money movement activities.

Key Responsibilities:

• Own the “operating system” for the Payment Operations team, including intake, prioritization, project planning, sprint delivery, and automation of routine tasks.

• Design and operationalize fund flow for new products, acting as the interface between Product, Tech, Risk, Finance, Data, and other stakeholders.

• Lead the end-to-end financial reconciliation function, including workflow design, tooling, and automation.

• Drive continuous improvement of KOHO’s payments stack by setting KPIs, performing impact analyses, and translating opportunities into actionable engineering roadmaps.

• Develop and maintain standardized data models, reporting, and analytical tools, including data ingestion and publication pipelines.

Qualifications & Skills:

• Deep understanding of card and bank transaction lifecycles, financial reconciliation, and authorization/settlement processes in API-based systems.

• Strong people management skills with a focus on coaching and developing team capabilities.

• Tech-savvy with experience in working closely with engineering teams; comfortable reading API documentation, system logs, and architecture diagrams.

• Highly analytical problem-solver with business acumen; proficient in SQL for data analysis, forecasting, and impact assessment.

• Excellent communication and stakeholder management across technical and business teams.

• Strong process optimization skills, with focus on measurement and efficiency.

Work Environment & Benefits:

• Fully remote-first environment with coworking support and yearly all-hands retreat.

• Competitive compensation with equity.

• Generous vacation, wellness days, flex days, and holiday closures.

• Access to coaching, growth programs, and professional development budgets.

• Parental top-up and leave policies.

• Comprehensive health benefits.

• Power-up budgets for books, home office setup, phone & internet, AI tools, and more.