Description:
Compassion: showing love, care, and sensitivity in consideration of the unique needs of our client’s staff members, families, etc…
Honesty: Exemplifying fairness, integrity, and ethical/ professional behavior.
Respect: Treating people with dignity at all times.
Teamwork: Working collaboratively to achieve our mission in a culture of safety and continuous learning.
Personal Suitability:
- Flexibility
- Accurate
- Team player
- Excellent oral and written communication
- Reliability
- Organized
- Ability to multitask
- Attention to detail
- Quick learner
- Physical and mental ability to carry on the duties of the position.
- Ability to work under pressure.
- Ability to take on a hands-on approach to deliver high-quality precise work.
- Ability to establish/maintain satisfactory work relationships with staff.
- Maintain confidentiality
Office Assistant Responsibilities:
- Answering phone calls from clients, staff, inquiries about our services, and providing great customer service. Relay phone telephone calls and messages.
- Professional communication skills: oral and written.
- Pleasant telephone manner.
- Ability to work on software and online tools.
- Ability to work effectively as part of a team and individually.
- Handling issues that staff and /or clients may need help resolving and are comfortable finding appropriate resolutions in a timely fashion.
- The ability to organize and prioritize tasks as they develop throughout the day is integral to this position.
- Providing data entry, filing, mailouts, and other administrative support as directed.
- Preparing client, staff, and assessment folders.
- Any other tasks required for daily operation needs.
- Ability to work without supervision once fully trained.
- Monitoring, maintaining, and adjusting client and staff schedules as needed.
- Scheduling caregivers for clients and selecting caregivers who you feel are the best match for our clients.
- Finding replacement caregivers as needed by coordinating to fill shifts.
- Sending out openshift offers to appropriate staff for shifts as they come up and following through to fill those shifts in our scheduling system.
- Follow through by notifying staff and clients of any scheduling changes and providing adequate notes in our scheduling system.
- Notify supervisor of daily task completion as part of follow-through.
- When scheduling caregivers with clients based on suitability, geographic location, and skills required.
- Assisting the office to ensure all sick days, vacations, and leaves of absence are scheduled accordingly and with accuracy.